This privacy statement demonstrates our commitment to your privacy and security and forms part of the Miracle Leak Detection General Terms & Conditions. The policy contains information about how we use, process and store your data, as well as marketing communications and your legal rights.
This Policy is not intended to override the terms of any contract you have with us, nor rights you might have under data protection laws.
Who are we?
Miracleleakdetection.co.uk is a site operated by Miracle Leak Detection (MLD) with a registered address of 7 School Lane, Essendon, Hertfordshire, AL9 6JR.
As the owner of miracleleakdetection.co.uk, MLD is principally responsible for looking after your personal data as both a Data Controller and a Data Processor.
For the remainder of this document the following terminology will apply:
- Miracle Leak Detection– Data Controller/Processor (“Miracle Leak Detection”, “MLD”, “us”, “we”, “brand owner”)
- Miracleleakdetection.co.uk – This particular MLD property (“MiracleLeakDetection”, “miracleleakdetection.co.uk”, “the site”, “the website”)
- Visitors and customers on our websites – (“You”, “visitors”, “members”, “players”)
- Services offered by Miracle Leak Detection – (“Services”, “experience”)
- General Data Protection Regulation – (“GDPR”)
- Privacy & Electronic Communications Regulations – (“PECR”)
- Information Commissioner’s Office – (“ICO”)
- Your use of this website
- How we collect data
- What personal data do we collect and process?
- How and why we process your data
- How and why we share your data
- Non-personal information
- Marketing communications
- How long do we keep your data?
- Data security & storage
- Your rights
- How to contact us
Your use of this website
If you don’t want us to use or process your Personal Information in the ways we outline above, you should stop using our sites, products and services and contact us to tell us what you do and do not consent to.
If you want to withdraw your consent to use or process your data in a certain way, your access to our sites, products and services may be affected.
How we collect data
Data can be collected and processed during the operations of our website. Below is a list of the current ways in which we may currently collect and store your data for Miracleleakdetection.co.uk in accordance with GDPR and PECR.
- You subscribe to our website mailing list
- You communicate directly with Miracle Leak Detection through a contact form query, phone call or email
What personal data do we collect and process?
We may process the following personal data about you:
- Full name
- IP address
- Website usage
How and why we process your data
We process personal information as necessary by law and for certain legitimate business purposes in a way that is proportionate and respects your privacy, as outlined here:
- Managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
- Improving our products and services
- To provide you with a professional service
- Providing general administrative and performance functions and activities
- Meet or exercise any of our legal obligations or legal rights
You have the right to object to this processing if you wish and can find more details of how to do this further down the page.
How and why we share your data
We occasionally work with third parties to help manage and deliver our services, which may require access to your personal data. Below is a list of the third parties in question and the reasons your data may be shared.
- Our analytics service providers (such as Google), who process personal data for their own purposes as Data Controllers.
- If we are under a duty to disclose to comply with a legal obligation or protect our interests or security.
- Regulators and government authorities in connection with our compliance procedures and obligations.
Non-personal Information is non-identifiable information that cannot be used to identify or contact you when considered alone. This stops us from knowing the identity of the user from which the non-personal information was collected.
We use non-personal information for reasons including advertising, service improvements, detecting and preventing fraudulent behaviour, statistical analysis and web analytics.
Types of Non-personal Information we collect about you
Technical information about the software and hardware you use to visit our site in order to provide you with a better experience when you visit. This can include:
- Device manufacturer & model
- Type of browser
- Operating System
- Language preferences
- Network provider
Analytics information that we collect about your use of our services including pages viewed, time spent on site, clicks and other related activity. This helps us to troubleshoot common errors, review the user experience and provide better insights for our operator partners.
Please note that if we combine personal information with non-personal information or anonymous information, the combined information will be treated as personal information for as long as it remains combined.
We will use your personal data, such as your email address and telephone number, to send you marketing communications relevant to gambling services, promotions and products.
In most cases, we will use our legitimate interests as the lawful basis for processing your data for direct marketing cases, unless we are legally required to seek your explicit consent.
We will only send you communications that we believe are of most interest and relevance to you, based on the personal information we hold. You have the right to decline the receipt of marketing promotions from us at any time; simply contact [email protected].
How long do we keep your data?
We will retain your personal data for as long as reasonably necessary for the purposes listed in Section 4 of this Policy.
In some circumstances, we keep your personal data during a certain period to meet for example legal, tax or accounting requirements.
We maintain a data retention policy for personal data in our care. Where your personal data is no longer required we will ensure it is either securely deleted or made anonymous.
All of the information that you provide and we collect about you is stored on secure servers, but you should understand that transmission of online data is not always completely secure.
We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk.
Please remember that any information you share in the form of comments on our websites and reviews/testimonials will be publicly available. We advise that you exercise caution when deciding to disclose your personal information in these places.
Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.
We may assemble information about your common Internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.
Your browser has the ability to decline cookies via your browser’s options. Note: if you do decline the download of cookies, some aspects of our site may not work.
An an EU citizen, you have a number of rights under the General Data Protection Regulation, which came into place on 25th May 2018. Some of these apply at any time, but some may only apply in certain circumstances.
Access to personal data
You have a right to request a copy of the personal information that we hold about you.
Correction of personal data
You can contact us to check and correct any personal data that we are processing about you which you think is incorrect.
Right to withdraw consent
Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.
Right of erasure
You can ask us to erase your personal data where there is no legal reason or legitimate interest in keeping it.
Right to data portability
You can request a copy of the information you have provided us and the right to ask that your personal data is transferred by us directly to another organisation. For security reasons, we will only do this if it is technically possible.
Right to restrict processing of personal data
In some circumstances you have the right to request that we suspend our processing of your personal data.
Right to object to processing of personal data
You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. We will still be allowed to keep your personal data to meet our legitimate interests and regulatory obligations.
Rights relating to automated decision making and profiling
You have the right not to be subject to a decision which is based solely on an automated process. We do not currently make any decisions about any customer in this way, but if this changes, we will write to tell you.
This will be done either by contacting you using the details you’ve given us, or via our sites. At this point, you’ll be required to confirm that you’ve read and accepted the changes before you can continue to use our sites, products or services.
If, for any reason, we don’t or can’t confirm your acceptance of the changes, but you continue to use our sites, products or services, we’re allowed to believe that you have accepted the changes.
All activity undertaken prior to the notification and acceptance of the change will be governed by the terms in place at the time that activity was undertaken.
If you have any concerns or questions about how we use your data, you should stop using our sites, products and services and contact us for more information.
The Brand Owner details are as follow:
Name: Miracle Leak Detection
Address: 7 School Lane, Essendon, Herts, AL9 6JR
Last updated: June 22nd 2022